Integrity, honesty and professionalism are traits integral to our code of conduct.

Our people are our strength! We invest more time, money and energy in screening staff than anyone we know because we are committed to providing services, coupled with personnel ,of the highest calibre.

After satisfying our strict entry criteria, employees are hand-picked, trained and re-trained by some of the most experienced professionals in the industry. Supervisors and field training staff continually monitor and visit our clients’ premises to ensure our high standards of customer service are consistently monitored and maintained.

These strict standards, and their adherence, give our clients a service that is continually evolving to meet their organisational needs.

Our staff retention rate is believed to be the best in the industry; achieved by recruiting the best people, rewarding them accordingly, offering career advancement opportunities and other rewards and benefits.

 

Security Guards

The provision of uniformed security guards (for permanent or temporary assignments) has been the hallmark of National Protective Services since it was founded in 1988. Individuals recruited for National Protective Services’ security officer positions are the “cream of the crop”, having to pass our rigorous recruitment process.

Our security guards have experience in a broad range of security guarding services and environments, including; control rooms, events, concierge services, gatehouse duties, patrols and access control.

We measure the quality of service we provide to our clients via quantitative and qualitative performance metrics, that include staff retention and morale, client satisfaction, as well as numerous other operational site specific performance measures.  We provide this information to our clients, to enable them to assess how their site is performing, and provide them with evidence of how the security function is performing.  Through our comprehensive transition in process, our guard force is integrated with the culture and strategy of the client.

For further information, please contact our customer service center on 1300 659 800.

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Mobile Patrols

Our elite body of uniformed mobile security officers began in 1988 to service sites Australia-wide requiring the highest degree of security. Our mobile patrols oversee the security of government buildings, banks, locations with highly valuable items, residential communities, high-profile events and other situations requiring round the clock security.

Our fleet of vehicles all contain GPS for tracking of our performance, which also enables us to provide our clients with detailed reports on their security patrols.  Mobile patrol officers are called to respond to alarms and duress systems, and can hold keys to enable internal security checks, or conduct external alarm responses.

Our response times are measured daily to ensure speed of response; both for individual patrol officers and ourselves as a company.  We report on our response times to our clients so that they can rest assured knowing that if their alarm is activated our patrol officers will attend their site straight away.

For further information, please contact our customer service center on 1300 659 800.

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Secured Transport

National Protective Services provides total cash management solutions to a large number of customers in both the private and public sectors.  The services we provide include:

  • Counting and processing of cash
  • Client banking
  • Collection from parking ticket machines and client sites
  • Full reporting of all transactions

We provide our clients with extensive and detailed reports tailored to their needs. These reports allow our clients to effectively manage the revenue collection process.

For further information, please contact our customer service center on 1300 659 800.

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