Integrity, honesty and professionalism are traits integral to our code of conduct.

Our people are our strength! We invest more time, money and energy in screening staff than anyone we know because we are committed to providing services, coupled with personnel ,of the highest calibre.

After satisfying our strict entry criteria, employees are hand-picked, trained and re-trained by some of the most experienced professionals in the industry. Supervisors and field training staff continually monitor and visit our clients’ premises to ensure our high standards of customer service are consistently monitored and maintained.

These strict standards, and their adherence, give our clients a service that is continually evolving to meet their organisational needs.

Our staff retention rate is believed to be the best in the industry; achieved by recruiting the best people, rewarding them accordingly, offering career advancement opportunities and other rewards and benefits.

 

Security Guards

The provision of uniformed security guards (for permanent or temporary assignments) has been the hallmark of National Protective Services since it was founded in 1988. Individuals recruited for National Protective Services’ security officer positions are the “cream of the crop”, having to pass our rigorous recruitment process.

Our security guards have experience in a broad range of security guarding services and environments, including; control rooms, events, concierge services, gatehouse duties, patrols and access control.

We measure the quality of service we provide to our clients via quantitative and qualitative performance metrics, that include staff retention and morale, client satisfaction, as well as numerous other operational site specific performance measures.  We provide this information to our clients, to enable them to assess how their site is performing, and provide them with evidence of how the security function is performing.  Through our comprehensive transition in process, our guard force is integrated with the culture and strategy of the client.

For further information, please contact our customer service center on 1300 659 800.

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What
Our clients say
….”In keeping with their usual efficient and courteous manner, they dealt with a sensitive internal situation while responding to many hundreds of calls of support and complaint from the public. Their records of the calls received provided valuable feedback to the ABC on public opinion. Our continuing satisfaction with the services of your company is due in no small part to the performance of your staff whenever they are rostered to our building.”
Ray Moore, Australian Broadcasting Corporation
…”NPS have shown proficiency with the service and for providing information and ideas for new concepts. NPS have shown reliability and provided timely and professional responses to work requests.
Facilities Maintenance Coordinator, Brimbank City Council
….”and can only hope that other suppliers to Philip Morris have your business ethics.”
John Scott Managing Director, Philip Morris
“National Protective Services has been a really successful tender with us for many years as they understand what the City of Port Phillip requires. The guards communicate with me everyday and we have an extremely good relationship with the company. All the guards are well presented in identifying company uniforms and they are very professional and friendly without stepping over boundaries.”
City of Port Phillip
“They have provided security for us for many years and have been extremely reliable and very courteous in their dealings with us. They are prompt in responding to our needs and the MD, Rachael, is excellent to deal with. All the management and staff are professional and well presented – and they have a fleet of distinctive cars.”
“I find National Protective Services to be very professional, courteous and they meet all my needs with security in my home. I have had to call them out twice and they were very prompt. They have great knowledge of the product and issues are fixed right away. They communicate very well and their customer service skills are excellent.”